Shipping and delivery

What countries do you ship to?

We currently ship within in the European Union, to Great Britain, Norway and Switzerland.

How expensive is the shipping?

Shipping within Germany is free of charge. You will receive a prepaid envelope for the return your skin test.

The shipping costs for other destination countries are listed in the following table:

Shipping costs skin test
All countries listed below
3,70 €

(for returning the skin test to us you will receive a voucher code worth € 3,70 for your next purchase)

Shipping costs products Shipping costs kit
Belgium, Luxembourg, Netherlands, Austria
9,50 €
13,50 €
Denmark, Liechtenstein, Switzerland, Belgium, Czech Republic
11,00 €
14,50 €
France, Great Britain, Monaco
14,50 €
18,00 €
Italy, Poland, Slovakia, Slovenia, Hungary
17,50 €
21,00 €
Ireland, Portugal, Sweden, Spain
21,00 €
24,50 €
Estonia, Finland, Croatia, Latvia, Lithuania, Norway
25,00 €
28,50 €
Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Romania, Serbia
44,50 €
48,00 €

How long does the delivery take?

Usually delivery in Germany takes 2-3 business days (skin test) or 2-4 business days (products / kit).

For international deliveries, the delivery time is 3-4 business days (skin test) or 2-5 business days (products / kit).

Please note that there is no delivery on Sundays and public holidays.

What can I do if I have not received my order?

If you have not received your order or the delivery has been delayed, please contact our customer service at and we will find a solution for you.